Comparto algo que al menos yo desconocía. En la ventana de MAS (...) de la App, al final hay una opción de enviar comentarios. Si lo haceis podeis mandar un email a
connectedride@bmw.com con el problema que teneis con la app.
Lo más curioso es que si mandais el correo desde el movil que os conectais a la moto se adjuntan al mensaje todos los datos de la app y de la moto este (modelo de movil, sist Operativo, version, permisos, modelo de moto, version software, etc).
A mi me han tardado un día en contestarme, no se si se solucionarán los problemas que tengo, pero se agradece la atención, y si después de serguir las remendaciones sigo con problemas al menos sé a quien puedo acudir.
Pongo la respuesta que me han dado como guía a quien tenga Android.
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Dear Sir or Madame,
Thank you for your e-mail. We appreciate your efforts to direct your request to us.
As we can see you're using a Android Smartphone we kindly ask you to check if energy optimization was disabled for the BMW Motorrad Connected App. (see
https://dontkillmyapp.com) Furthermore please check:
that the app has permanently access to your location (Settings > Location > Always).
that the app is allowed to run in background (Settings > Apps > Connected (Motorrad) > Battery > Allow Background Activity)
Please note that some individual settings will be resetted in case of an update of Android. Please make shure, that the above mentioned settings are made correctly. If a change in the settings of your mobile were necessary please start the app again.
Beyond that problems can be caused by the position of the smartphone. Bad positions would be the trouser pocket, a rucksack, top case or pannier, because here the tank or body shields the connection to the TFT display. So we could only ask you to place your smartphone as close as possible to the TFT (e.g. tank bag).
Finally we ask you to reset the Connectivity/TFT display (call up the >Settings< menu. Select >Reset all< and confirm) and set up the pairings completely new.
Kind Regards,
Jörg Baderschneider